Privacy Policy & SMS Terms

Website Privacy

Information We Collect

Veterinary Medical Centers may collect information that you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Address or general location
• Pet’s name, species, breed, age, medical history, or care needs
• Appointment request details
• Messages submitted through contact forms
• New patient form information
• Communication preferences
• SMS/text message opt-in status
• Any other information you choose to provide when contacting us

We may also collect limited technical information when you visit our website, including browser type, device type, pages visited, referring website, general website activity, and approximate location information based on your device or browser settings.

How We Use Your Information

Veterinary Medical Centers may use the information we collect to:

• Respond to questions submitted through our website
• Schedule, confirm, or follow up on appointments
• Communicate about your pet’s care
• Provide veterinary services
• Send appointment reminders
• Send service-related updates
• Process new patient requests
• Provide client support
• Improve our website and online experience
• Maintain business and client records
• Support online booking, refill requests, patient portal access, and related tools
• Protect the security and functionality of our website
• Comply with applicable legal, professional, or operational requirements

Veterinary Medical Centers do not sell personal information submitted through our website or contact forms.

Contact Forms and Appointment Requests

When you submit a contact form, appointment request, new patient form, or other online form through our website, the information you provide is used to respond to your inquiry and help coordinate veterinary care.

By submitting a form, you authorize Veterinary Medical Centers to contact you using the information you provide. This may include phone calls, emails, or text messages related to your inquiry, appointment request, pet’s care, or client service needs.

Please do not use the website contact form for urgent emergencies. If your pet is experiencing a medical emergency, call the appropriate Veterinary Medical Centers location directly or contact a nearby emergency veterinary hospital.

Information submitted through website forms may be reviewed by Veterinary Medical Centers team members and may be stored in our website, email system, scheduling system, client communication tools, or veterinary practice management systems as needed to respond to your request.

Google Analytics, Cookies, and Website Tracking

Veterinary Medical Centers use Google Analytics and similar website tools to understand how visitors use our website, improve website performance, and evaluate the effectiveness of our online content.

Google Analytics may collect information such as pages visited, time spent on the website, device type, browser type, approximate location, referral source, and interactions with website features. This information helps us improve the website and better understand what information clients are looking for.

Our website may also use cookies or similar technologies. Cookies are small files stored on your device that help websites function, remember preferences, measure traffic, and improve user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some website features function.

Email and Phone Communications

If you provide your email address or phone number, Veterinary Medical Centers may use that information to respond to inquiries, provide appointment-related information, communicate about your pet’s care, send client service messages, or share clinic updates when appropriate.

Transactional or service-related communications, such as appointment confirmations, medical follow-ups, account notices, or care-related messages, may still be sent when necessary.

Third-Party Services

Veterinary Medical Centers may use trusted third-party service providers to help operate our website, manage communications, support scheduling, provide online forms, send SMS/text messages, host our website, analyze website performance, or provide client-facing tools.

These providers may include website hosting services, online form tools, email services, SMS and client communication platforms such as Otto, analytics tools such as Google Analytics, online booking tools, patient portal tools, online pharmacy platforms, website security tools, and spam-prevention tools.

These providers may access information only as needed to perform services on our behalf.

We are not responsible for the privacy practices of third-party websites or platforms linked from our website. We encourage visitors to review the privacy policies of those third-party services.

How We Protect Information

Veterinary Medical Centers take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, form, email system, SMS system, or online transmission method is completely secure. Please avoid submitting highly sensitive information through general website contact forms unless specifically requested through a secure channel.

Data Retention

Veterinary Medical Centers retain information only as long as reasonably necessary for the purposes described in this policy, including client communication, appointment management, veterinary care, business operations, legal compliance, recordkeeping, dispute resolution, and security.

Veterinary medical records may be retained according to applicable veterinary, professional, legal, and regulatory requirements.

Children’s Privacy

Our website and online services are intended for adults seeking veterinary care for animals. We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has submitted personal information to us without appropriate consent, please contact us so we can review and delete the information if appropriate.

Links to Other Websites

Our website may link to third-party websites, including patient portals, online pharmacy platforms, map services, social media platforms, review sites, or educational resources.

We are not responsible for the content, privacy practices, or security of third-party websites. Visiting those websites is subject to their own privacy policies and terms.

Updates to This Policy

Veterinary Medical Centers may update this Privacy Policy & SMS Terms page from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we update this page, we will revise the “Last Updated” date at the top of the page.

Contact Us

If you have questions about this Privacy Policy, SMS communications, contact form submissions, or your privacy choices, please contact us: